Refund and Returns Policy
At AP Marketing World, we aim to ensure that all our clients are satisfied with the digital marketing services they receive. However, we understand that there might be instances where a client needs to request a refund. Before proceeding with a refund request, we kindly request you to review our Terms and Conditions.
I. Refund Eligibility:
AP Marketing World will process a refund in the following situations:
a. The client must have adhered to the Terms and Conditions stated in our agreement.
b. The service provided must have a major failure, such as being faulty, inaccurately described, or behaving unusually.
i. Cancellation of Transaction: If the client cancels a transaction before the service is initiated.
ii. Non-Rendered Services: If the service is not provided as agreed upon, and the client requests a refund. In this case the services provided for the number of days will be deducted. The initial process for starting the service will also include the designing charges if required.
iii. Transaction Processing Error: In case of any processing error resulting in overpayment or incorrect charges.
iv. Non-Delivery of Services/Goods: If the services or goods are not delivered within the prescribed period after the transaction is completed.
To initiate a refund request, the client must send an email to our customer support team at support@apmarketingworld.com. The email should contain all relevant details of the disputed transaction, including date, time, order/transaction numbers, account number, and a brief description of the issue.
II. Refund Process:
a. Visit our Refund Policy page (Click Here) to familiarize yourself with the refund process.
b. Complete the return online form (*Hyperlink for the return online form should be given) to provide necessary details about your refund request.
c. The client must present a refund request to AP Marketing World, along with all the necessary details to identify the previously authorized and settled transaction.
d. AP Marketing World will process the refund within 5 – 7 working days from the date of receiving the refund request.
e. Refunds will be credited back to the same source from where the payment was received. Cash or other modes of refund will not be provided.
III. Communication and Tracking:
After the refund process is complete, we will notify you through email. To facilitate a seamless refund process, please retain the shipping reference when returning materials to us. This reference will enable you to track the delivery status and confirm receipt by AP Marketing World.
IV. Non-Refundable Situations:
a. AP Marketing World is not responsible for refunds in the following cases:
i. Wrong Purchase or Recharge: If the client makes a purchase or recharge for an incorrect mobile number, DTH account number, or fund transfers to an incorrect bank account.
ii. Unauthorized Payments: If any unauthorized payments are made by users.
b. The client bears full responsibility for the accuracy and authenticity of all information provided during their use of AP Marketing World’s services.
V. Core Returns:
Core returns are not applicable to our digital marketing services as they are intangible and not physical products.
VI. Non-Refundable Customized Parts:
Please note that our digital marketing services are tailored to each client’s specific requirements and cannot be returned or refunded once the services have been delivered and executed or started the execution for any reason.
VII. Right to Cancel for a Refund:
Clients have the right to cancel their contract within a specified period as outlined in our Terms and Conditions. However, the refund request during the service period may take more than 6 months for initiating the review inorder to start the refund request AP Marketing World advises not to go for a mid-cancellation wherein the services may not be stopped as per the client request.
For any dispute escalations or further assistance regarding refunds, please contact our Customer Care team:
Email: support@apmarketingworld.com
Phone: +91 98840 02006
Live Chat Support: Available on our website.
Please refer to our Terms and Conditions for additional information.
Dispute Resolution:
a. Any complaint or dispute regarding non-refund for failed transactions or non-credit for successful transactions shall be addressed by AP Marketing World’s customer support team.
b. AP Marketing World will strive to resolve refund-related issues promptly and amicably with the client.
VIII. Refund Exclusions:
In some cases, a refund may not be offered if there is substantial modification to the delivered service or if the service has been misused contrary to our instructions or terms.
IX. Policy Updates:
a. This refund policy is subject to change at AP Marketing World’s discretion.
b. Any revisions to the Refunds Policy will be communicated to clients through email or updates on our website.
AP Marketing World prioritizes client satisfaction and maintains a transparent and efficient refund process. For any refund-related queries or concerns, clients can contact our customer support team. We remain dedicated to resolving issues and ensuring a seamless experience for our valued clients.
X. Contact Customer Service:
For any inquiries or concerns regarding the refund process or the status of your refund, feel free to reach out to our dedicated Customer Service team. We are here to assist you and provide prompt support.
In the event of receiving a damaged digital marketing service or product, please follow these steps:
a. Request and complete a warranty claim form from our Customer Service team.
b. Notify us in writing about the issue, providing a description and any necessary supportive documents. Additionally, email a copy of the return proof along with the supportive documents.
For assistance, contact us via:
Email: support@apmarketingworld.com
Phone: +91 98840 02006, +91 98844 18599
Live Chat Support: Available on our website for your convenience.